Return time
We offer a 100-day return and exchange period for online orders. The return period of the online store starts from the day when the customer claims the order from the selected pick-up point. For orders purchased from the store, the return and exchange period is 14 days starting from the date of purchase.
Return rights
The right of return is valid when the item is unused and has stickers and product tags in place. The item must be clean and in good condition. Please always return the item to us carefully packaged. We recommend that you try the items you order at home with special care, so that the items do not get stains or, for example, animal fur on them.
Making a return
1. Start by doing the return notification online. If you ordered as a registered customer you may do the return notification easily on your own account. If you ordered as a guest, please do the return notification here.
2. Pack carefully the item you would like to return.
3. When you received your order there were return instructions included in the package. Please cut the bottom of the paper and write down your name and order number. Include this paper in the return package. Please note! If you’ve lost the return instructions, you may write your name and order number on any paper.
4. Please write this address on the box:
Returns/Scandinavian Outdoor Oy
Lukkosepänkatu 7
20320 Turku
Finland
5. Include your own name and order number on top of the parcel also. This is very important for us due to customs clearance back to Finland. If sender information is missing, we won't receive the parcel as we cannot declare it to the customs.
6. Drop the return package at the postal location of your choice and pay for the delivery (customer is in charge of delivery cost when returning from outside of Finland or Sweden. Returns from Sweden are free of charge for orders over 150€.)
7. Ask for a return receipt and save it. Save the parcel tracking in case it is needed later.
RePack returns
1. Place the item and the filled out return label in the RePack.
2. Remove the address label on top of the RePack.
3. Close the Repack velcro and secure it with packing tape.
4. Note! Do turn over the “Reply Paid” label, which shows the package code.
5. Take the package to the nearest Post Office or Matkahuolto and give the clerk the Scandinavian Outdoor return ID: Posti 616908, Matkahuolto 9509198.
6. Ask the clerk to print out the address label and attach it to the RePack.
7. Leave RePack for the Post / Matkahuolto to deliver. Ask for a return receipt and save it.
Complaints and claims rights
If the item is defective or cannot take normal use as expected, you can lodge a complaint about the item. In addition to the Consumer Protection Act, items sometimes have their own warranty provided by the manufacturer. Please note that the warranty or right of claim does not apply to items that have reached their end-of-life: the manufacturer or importer may examine the item to determine if it has reached the end of its normal service life.
Lodging a claim
If you ordered the item from our online store, first fill in the Complaint Form on our website. We will get in touch with you as soon as possible. If you purchased the item from a store, contact the store where you purchased the item. Contact information for the stores can be found here.
Warranty
The warranty is always item specific. You can read more about general warranty policies on the Finnish Competition and Consumer Authority's website.