Scandinavian Outdoor

Ordering

Canceling an order or removing an item.

What happens after I order?

Can I order without registering?

Registering as a club customer.

How do I get the Scout discount?

How do I get the Suomen Latu membership discount?

Delivery

What does dispatch time mean?

Delivery notification.

Express pickup.

Order tracking.

Simultaneous item delivery.

Information about RePack.

Payments

Payment options.

Data security and payments.

Card payment security

What is Klarna, and what is Sofort?

Paying with PayPal.

Paying with Mobile Pay.

Can I order online and pay at the store?

Returns and refunds

Making a return.

RePack returns.

Complaints and claims rights.

Lodging a claim.

Customer Account

Registering as a club customer.

Ordering a new password.

Address information.

How do I remove my account and ask for rights to check the information you have stored of me?

How do I unsubscribe from the newsletter?

Size and weight

Where do I find more info on clothing and footwear size?

Where do I find the weight info for tents and other gear? What about package size and weight (tents and sleeping bags)?

Where do I find the weight info for hiking clothing?

What do US9, UK9 and EU42 shoe sizes mean?

Discount codes and gift cards

I have a discount code, where do I enter it?

I am a Scout, how do I get a membership discount?

I am a member of Suomen Latu, how do I get a membership discount?

Conditions and limitations of discount codes.

Can I combine a discount code with a club discount?

How do I order a gift card?

Can I use a store purchased gift card online and other way around?

Returning items bought with a gift card.

Life Outdoors Club

How do I become a club customer?

Do I have to become a club customer?

What are the benefits of becoming a club customer?

How do I update my info on the club account?

I have joined the club at the store, but now I want to shop online as a club customer. How do I procede?