Returns

You have 100 days to return your item!

We hope you enjoy your purchase! However, if you wish to return an item, please review our returns policy first. To exchange a product, please complete the return and then place a new order. 

Returns Policy

You have a 100-day return period from the purchase date. Items must be unused and in good condition, and all original tags, packaging, and any components must be tidy. If an item is returned dirty or in an otherwise unsaleable condition, we reserve the right to deduct cleaning costs from the refund, up to 15% of the product price or a maximum of €50.

If an item cannot be easily cleaned or has animal hair, it is no longer fit for resale, and we will be unable to process a refund for that item.

Custom orders (such as equipped skis, engraved products, hygiene products, or specialty items) are non-returnable. Note: Pre-assembled products, such as custom ski or skate sets, are permanently adapted to your needs and are therefore non-refundable. Gift cards are also non-returnable.

Returns policy last updated: 19.10.2024.

Please note: The 100-day returns policy applies only to our online store and does not extend to our physical shops in Finland.

How Will My Refund Be Processed?

Return processing takes approximately 7–14 days from the arrival of the package at our warehouse, with returns handled in the order they are received. Refunds will be issued using the same payment method selected for the original purchase. For card purchases, refunds are processed through Klarna, our payment service provider. If you paid via a Klarna invoice, the payment reservation will be cancelled upon return. For partial returns, we recommend notifying Klarna customer service and requesting that the invoice be temporarily paused. Klarna will send a revised invoice by email after the return is processed.

In most cases, Klarna attempts to process refunds automatically. However, some banks may prevent automatic refunds for security reasons. If this occurs, Klarna will email you with instructions to complete a secure refund form on their website. By following these steps, the refund will be credited to your bank or credit card account.

Please Note!

For returns of skis or other large items, please contact us before proceeding: info@scandinavianoutdoor.com.

Please allow up to 14 days for your return to be processed once we receive the package. 

Exchange Policy

Swap for a Different Size or Color

Submit an exchange request when making your online return notification via your customer club account or the return form. Exchanges are only possible for a different size or color of the same product, and only in-stock options are available. The payment remains unchanged during the exchange.

Return the product you originally ordered as usual. Once we receive your return at our warehouse, we will automatically send the exchange item, and you will receive a confirmation email. If we do not receive your return within 3 weeks, the reserved exchange item will be released back for sale.

If you want to exchange your product for a completely different item, see the instructions below.

Exchange for a Different Product

Place a new order and return the previously purchased item as usual.

Steps to exchange an item:

1. Place a new order for the desired item.
2. In the “special requests” field of the new order, mention that this is an exchange and include your previous order number. This helps us process your order as an exchange.
3. Return the previously ordered item following our standard return instructions.

Order Cancellation

If you wish to cancel your order and you have ordered as a registered customer, you can do so by logging into your account and making the necessary changes. If you are a guest customer, please contact our customer service as soon as possible. Please note that orders can only be cancelled before they have been dispatched.