Customer Returns in Finland

We hope you enjoy your purchase! However, if you would like to return the products, please review our returns policy first. You can exchange the product by first making a return and then placing a completely new order.

Returns policy

You have a 100 day return period from the time of purchase. Unused products in good condition may be returned. The product must have price information, tags and any original packaging in place and in a tidy condition. If the customer returns a dirty or otherwise contaminated product, we reserve the right to deduct cleaning costs from the amount returned by 15% of the price of the product, however, up to a maximum of 50 euros.

If the product is not easy to clean, or if the product contains animal hair, it is no longer fit for sale. In this case, we cannot refund the price of the product to the customer at all.

Custom orders (such as equipped skis, engraved products, hygiene products or special products ..) can not be returned. (Note: Pre-assembled products, such as assembled ski and skate sets and are tailor-made to order and are thus permanently adapted to your order / needs and are therefore non-refundable.) Gift cards cannot be returned.

Returns policy last updated: 11.6.2021.

Please note! The returns policy applies to the online store only, not our physical shops.

If you want to exchange a delivered product to another size, colour or altogether a different product, return the product and make a new order for the product you wish.

How to return?

We offer free returns in Finland. You can also return your order in any of our stores in Finland. 

Instructions:

1. Start by doing the return notification online. If you ordered as a registered customer you may do the return notification easily on your own account. If you ordered as a guest, please do the return notification here.

2. Pack carefully the item  you would like to return.

3. When you received your order there were return instructions included in the package. Please cut the bottom of the paper and write down your name and order number. Include this paper in the return package. Please note! If you’ve lost the return instructions, you may write your name and order number in any paper. 

4. Securely attach the pre-paid return label (Posti or Matkahuolto) on the delivery box/pouch. If you’ve lost the pre-paid return label, please write this address on the box: 

Returns/Scandinavian Outdoor Oy

Lukkosepänkatu 7

20320 Turku

Also write the returns identification number on the box. Number for Posti is 616908 and for Matkahuolto 9509198.

5. Drop the return package at postal location (Posti or Matkahuolto).

Please note!

Please store the return receipt until your return is processed. You’ll get the receipt from Posti/Matkahuolto.

Skis or other large items: please contact us before returning: myynti@scandinavianoutdoor.com.

It might take up to 14 days for your return to be processed.

Once we receive your items, we'll process your return and issue a refund to your original form of payment.

If you want to exchange your items, please return and re-order.