Product information and sales inquiries
Tel. +358 10 3970 591
Telephone service hours: working days from 9 a.m. to 5 p.m. (GMT+2/3)
Call rate 8.28 cents/call + 17.04 cents/min.
You're also always welcome to contact our friendly Customer Service!
Returns and Complaints
You have 100 days to return your item!
This returns policy only applies to unused items with the labels intact.
Please note! The return policy applies to the online store only, not physical shops.
If you want to exchange a delivered product to another size, colour or altogether a different product, return the product and make a new order for the product you wish.
The customer covers the cost of postage when returning items from outside of Finland. The customer may choose the form of delivery themselves (post, courier...).
Please read our return instructions on our Returns Form.
Post the parcel to the following address:
Returns & Exchanges
Scandinavian Outdoor Oy
In matters related to warranty, always email us first at
We’ll see together how to proceed!
Where is my order?
It is an unfortunate fact that hiccups do sometimes happen somewhere along the logistic chain. If it feels like you’ve been waiting for your order for quite a while, please check your order confirmation first for the delivery times of each item. Items ordered from the manufacturer/importer take longer to arrive than stock items. During peak times (e.g., Christmas) our packaging lines work dawn to dusk, but sometimes backlogs are unavoidable.
It's wise not to leave things to the last minute: place your order well ahead of the trip of your lifetime. If you haven’t received an order confirmation into your inbox, an error has occurred during payment, or there is a typo in your email address - please get in touch with our customer service team, and we’ll sort it out for you.