Customer Service Experts at Your Service
We are an online store located in Finland, within the EU region. Our friendly experts are here to assist you with customer service. We offer support via chat, email, and phone. Feel free to ask us; we’re here to help you take your next step in life outdoors.
Chat with Us
Our experienced chat service experts are available to answer your questions on weekdays from 8 AM to 8 PM (UTC +2 / +3). You’ll receive quick assistance and tips without having to chat with a bot. You can access the chat service through the icon located in the bottom right corner of our website.
Send Us an Email
Customer service is available via email. Send us your questions by emailing info@scandinavianoutdoor.com.
Call Us
Our phone service is available on weekdays from 10:00 AM to 4:00 PM (UTC +2 / +3) at +358 10 3970 590.
We offer service in English.
Deliveries to the UK
We currently accept orders to the UK for purchases totalling £140 or more. All parcels are shipped from Finland as international orders, and product prices are displayed exclusive of VAT. Upon arrival in the UK, the recipient is responsible for paying local VAT, along with any applicable taxes, duties, and fees, in accordance with our policy.
These payments typically include VAT (at the UK standard rate of 20%), customs duty (which varies based on the items ordered), and a clearance fee (approximately £12).
Please note that if the package is refused upon delivery, the customer will be responsible for the return shipping cost of €50.
Thank you for your understanding, and we look forward to your order!
