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Scandinavian Outdoor Customer Service

Product information and sales inquiries

Tel. +358 10 3970 591

E-mail sales@scandinavianoutdoor.com

Telephone service hours: working days from 9 a.m. to 5 p.m. (GMT+2/3)
Call rate 8.28 cents/call + 17.04 cents/min.

You're also always welcome to contact our friendly Customer Service!

Returns and Complaints

You have 100 days to return your item!

This returns policy only applies to unused items with the labels intact.

Please note! The return policy applies to the online store only, not physical shops.

If you want to exchange a delivered product to another size, colour or altogether a different product, return the product and make a new order for the product you wish.

The customer covers the cost of postage when returning items from outside of Finland. The customer may choose the form of delivery themselves (post, courier...).

Please read our return instructions on our Returns Form.

In matters related to warranty, always email us first at
orders@scandinavianoutdoor.com
We’ll see together how to proceed!

Where is my order?

It is an unfortunate fact that hiccups do sometimes happen somewhere along the logistic chain. If it feels like you’ve been waiting for your order for quite a while, please check your order confirmation first for the delivery times of each item. Items ordered from the manufacturer/importer take longer to arrive than stock items. During peak times (e.g. Christmas) our packaging lines work dawn to dusk, but sometimes backlogs are unavoidable.

It's wise not to leave things to the last minute: place your order well ahead of the trip of your lifetime. If you haven’t received an order confirmation into your inbox, an error has occurred during payment or there is a typo in your email address - please get in touch with our customer service team and we’ll sort it out for you.

Delivery Times

For products we have in stock, delivery time is usually between 5 to 14 days after shipping.

Orders normally have a dispatch time of 2-5 working days.

Other delivery times estimations, such as 5-10 or 10-14 days, indicate the product is not in stock and will have a longer delivery time.

If due to unforeseen circumstances we are unable to keep this delivery promise, we will contact you by phone or email.

We reserve the right to cancel a transaction if the item you have ordered is not available.

Delivery Methods

We ship using GLS's and Posti's (Finnish National Post Service) delivery methods. Posti's partner couriers and/or carriers may vary in different countries.

Delivery Costs

We offer fixed rates on delivery costs:

Delivery costs for GLS delivery are 7,90€.
With GLS the shipping prices are not dependent on physical size of delivery.

Free shipping for orders over 150 € delivered with GLS.

Posti: Shipping to Non-EU/all other countries: 25 €

Please note we cannot deliver products longer than 105 cm outside the European Union. Inside the European union products as long as 2.5 m are ok. Also be aware that products containing batteries cannot be delivered to countries outside of the European union because of restrictions regarding batteries in airfreight.

VAT, taxes and duties

When ordering to a country outside the EU, you will see your final prices after choosing your country as you fill in your delivery address. For deliveries outside the EU, Finnish VAT will be subtracted from the prices. For most products this is 24%. Exceptions: for food products 14% and for books 10%.

On all international orders, the recipient is responsible for payment of applicable duties, taxes and other fees. Please contact your local Customs office for information on duties and taxes.

Payment Methods

Payment methods

You can pay with Visa or MasterCard via our payment provider Maksuturva. Paypal payments are also possible.

In Denmark, Sweden, Norway, Germany and Finland you can choose to pay with Klarna.

Refunds via Maksuturva are delayed about 3-7 days, depending on the transaction-times of your bank.

Maksuturva payment service

Maksuturva payment service is available through banks and credit institutions. You do not need to register or pay additional fees to use the service. The seller receives an immediate notification of payment and you will receive a confirmation message in your inbox. The message contains a link to the Online buyers’ Services page, where you can manage returns, complaints or give feedback etc. around the clock.

Maksuturva Group Oy is a payment institution authorised by the Financial Supervisory Authority. All communications and transactions are SSL encrypted, which means that third parties are unable to access your details. Your payment is credited to the seller only when you have received your order and had a chance to inspect it. You will receive the timescales for inspecting each order by email. Read more about Maksuturva..

Banks’ online payment buttons

  • You will be able to use the online payment button of any Finnish bank.
  • Card payments (Visa, Visa Electron, MasterCard and Business Eurocard).
  • Card payments involve a transaction between the customer and Maksuturva Group Oy. The online store’s role is only to market products and services, to deliver the products or services, and to process possible complaints. Maksuturva Group Oy will show as the payee in your account statement, and will also process any complaints regarding payments.

Contact information: Maksuturva Group Oy
Business ID: 2121703-0
Ruoholahdenkatu 23
00180 HELSINKI
Phone: (09) 4241 7040, weekdays 9 am to 5 pm
E-mail: asiakaspalvelu(a)maksuturva.fi
www.maksuturva.fi/en

Klarna Invoice and Account

Klarna Invoice

With Klarna Invoice you have 14 days to pay. This gives you a chance to check your item in your own time. If you decide to return the item, by law the customer must notify the seller about a return or exchange within 14 days of receiving the item. More detailed information about Customer Returns.

What information does Klarna need?

Klarna checks your social security number and your phone number to verify your data and confirms your order within a few seconds. If Klarna is unable to confirm your order, we recommend you select another payment method.

How to pay the Klarna Invoice?

You will receive an invoice into your inbox within a couple of weeks of receiving your parcel. Check the invoice for the due date; normally you have 14 days to pay.

Klarna Invoice interest, default interest and other charges

A reminder fee of €5.00 and 11.50 % default interest will be added to late payments.

How to pay the Klarna Account?

Account invoices are always posted towards the end of the month and payment is due at the beginning of the following month. Customers’ first account invoice will arrive at the end of the month following the month of purchase (if you place an order in January, you will receive the invoice in February).

Read more about Klarna Invoice Terms and Conditions here.

Read more about Klarna Account Terms and Conditions here.

 

PayPal Logo

PayPal stores and protects your credit card details, so you don’t need to enter the details each time you make a purchase.

You don’t need to have money in your PayPal account to make a purchase, as you can link a payment card to your account.

Payments are made in the same way whether you have linked a card to your PayPal account or transferred money to it.

The user confirms each payment using an email address and password.

Whether you pay by a card linked to your PayPal account or use your PayPal balance, paying by PayPal is free.

When paying with PayPal, your delivery address must be the same as the address you have registered with PayPal.

Find out more about paying with PayPal here.

Maintenance and Washing Instructions

Sleeping bags and mats

Sleeping bags should be stored at home loosely out of their stuff sack. This keeps the sleeping bag fluffy and helps it return quickly to its normal thickness when camping. Down sleeping bags in particular tend to come with separate, large storage sacks for storing the sleeping bag at home.

The more you use your sleeping bag, the better idea it is to use a sleeping bag liner. Liners reduce the need to wash the sleeping bag and provide additional warmth.

When travelling, you should try to air your sleeping bag every morning. This will help keep its insulation in the best possible nick.

Self-inflating sleeping mats should be stored at home with the valve open, for example, under the bed. Mats that have been stored flat fill up much quicker when travelling than mats that have been stored in a carry bag. Storing other types of mats does not require any special tricks.

Washing a sleeping bag

Sleeping bags get dirty over time, and this gradually reduces their insulating capacity. Follow the instructions below when washing your sleeping bag at home:

  • Only wash sleeping bags your washing machine is capable of washing: if the sleeping bag’s dry weight is more than 1/3 of the machine’s capacity, washing it in the machine is not recommended
  • Follow the manufacturer’s instructions if they differ from these instructions
  • Wash the sleeping bag with a suitable washing agent: ordinary laundry detergent is fine for fibre bags; for down sleeping bags use down detergent
  • Wash sleeping bags with the zipper closed
  • Do not use fabric softeners, bleach, or pre-wash detergents
  • Do not spin
  • Wash the sleeping bag in 30°C
  • Use the delicates wash programme
  • Run the washing machine’s rinse cycle two or three times at the end of the wash
  • Dry very thoroughly: very long, low-temperature tumble drying is a good option
  • You will probably have to run the tumble dryer programme several times before the sleeping bag is completely dry
  • If you do not have access to a tumble dryer, spread the sleeping bag out to air on a washing line/drying rack and ensure good ventilation - using a comfort fan is not excessive. Turn and handle the sleeping bag frequently when its drying to avoid wet “clumps” in the insulation.

Washing technical clothing is easy!

Membrane and softshell clothing

First things first: membrane clothing is meant to be washed! High quality membrane garments will stay in a good condition if washed using appropriate washing agents and properly looked after.

Membrane garments are typically made up of three parts: outer fabric, membrane, and liner. The membrane keeps the weather out, while the outer fabric and liner protect the membrane and make the garment durable. The outer fabrics are impregnated - that is why you see water form beautiful droplets on a new garment. There are millions of tiny pores in the membrane; washing helps keep the pores open, thus allowing the fabric to breathe.

Most membrane garments are waterproof, however some are only windproof. The washing instructions are suitable for both membrane types. Gore-Tex, DrymaxX and HyVent, for example, are waterproof, whereas Windstopper is windproof.

Washing tips for membrane and softshell clothing

  • Follow the washing temperature instructions
  • Membrane and softshell clothing should ideally be washed with a detergent designed specifically for them, however only ever with liquid detergent
  • Wash the garments with the zippers closed and the right side out
  • Washing agent packages contain dosage instructions - follow them
  • Do not use a fabric softener - it is a good idea to remove any fabric softener left in the detergent drawer
  • Do not use bleach - it is a good idea to remove any bleach left in the detergent drawer
  • Do not spin membrane clothes
  • After a few washes, treat the garments with membrane or softshell impregnation agent
  • Some membrane garments can be dried in a tumble dryer or a drying cabinet. The right amount of warmth also activates the impregnation agent in the best possible way. Check each garment separately whether it can be dried in a tumble dryer

Cotton blends

Synthetic fibres are added to cotton to increase its durability and strength among other things. Cotton blend trousers breathe and even out heat (G-1000, Überkühl...). These fabrics may include a waterproof membrane too, so please check the washing instructions carefully.

Washing: Close zippers, buckles and adhesive fastenings before placing the garment in the washing machine. Always check the correct washing temperature for each garment.

Impregnation: Cotton absorbs impregnation agents. We recommend, for example, Greenland Wax as impregnation agent for this type of items. Impregnate the fabric while it is slightly damp and finish it off using an iron, a blow dryer, or, the waste heat of your sauna. This helps the cotton fibres absorb the wax very well and the result will be more even.

Synthetic fibre blends

Synthetic fibre blends (Climatic, OmniDry, Insect Repellent...) are durable, quick drying and light – these are their best characteristics. Trousers made of this type of material often include UV protection, and some are also insect repellent.

Washing: Close zippers, buckles and adhesive fastenings before placing the garment in the washing machine. Always check the correct washing temperature for each garment.

Impregnation: Synthetic fibre fabrics do not absorb impregnation agents, so impregnating them is challenging, perhaps even pointless. We recommend heat treatment by ironing. Check the item label for the correct temperature.

Base layers and mid layers

Synthetic fibre base layers and mid layers benefit from frequent washing. Follow the washing instructions of each individual garment. Avoid using bleach and fabric softeners.

Wool base layers require much less washing than synthetic fibre layers. These days nearly all wool base layers are made of merino wool, which is so fine-grained that it does not cause skin itching even to users who experience problems with ordinary wool clothing. The lanolin in wool clothing has many useful characteristics: usually just airing the garment before next use is enough and thanks to lanolin, wool clothes do an excellent job even when damp. Woollen bas elayer wearers will have a more pleasant break during their trip: where synthetic fibre base layers feel cold as soon as the body slows down its heat production, wool will keep your temperature more constant. All our wool base layers are machine washable and made of wool from mulesing-free farms. There are a few essential things to consider when washing wool garments:

  • Read the washing instructions and follow them
  • Use your washing machine’s wool or delicates wash programme
  • Always use a wool detergent
  • Wool garments should be allowed to dry flat - this stops the garment stretching
  • Wool detergent is ideal for preserving the wool’s characteristics!

Down jackets

You can wash your down jacket yourself unless the product label specifically says otherwise. If unsure, letting a laundry handle it is a better option.

  • Read and follow the garment’s washing instructions
  • Use your washing machine’s down or delicates wash programme
  • Only use down detergent
  • Dry very thoroughly: several low heat cycles in the tumble dryer is a good option. If you dry the jacket in room temperature, a comfort fan or two will speed up the process significantly. Squeeze the jacket frequently to push moisture from the down towards the surface of the fabric so the moisture can evaporate.

Footwear

Extend the life of your footwear by maintaining and looking after them correctly! Simply applying impregnation to the outer layers is not enough.

Avoid getting abrasions and blisters by wearing clean shoes and seamless socks in clean feet. The best combination is thin liner socks with high quality hiking socks over them.

Always store your shoes in a cool and dry place, away from direct sunshine. Do not store shoes on top of underfloor heating! Excess heat can prematurely erode the polyurethane used in mid-soles.

Clean your shoes after each use:

  • Remove stones, snow, and slush from the top, bottom and inside of the shoe using a soft brush
  • Clean also the inside of the shoe
  • Let the insole dry separately
  • Air the shoes in a dry and airy location

Washing the footwear if necessary:

  • Wash footwear in lukewarm water using a mild detergent and a soft brush
  • Let dry at room temperature in plenty of air (NOTE! Not in sunlight, on a radiator, or on top of underfloor heating). You can speed up the drying process with an ordinary comfort fan if you so wish
  • You can fill the shoes with warm water and washing up liquid. Let them soak, brush gently and rinse thoroughly. Dry in room temperature, preferably in front of a comfort fan

Leather footwear

Leather is a natural product which is always made of the hide of an animal. Leather suffers from contact with dirt, salt, light and dryness. Leather needs natural oils or wax to stay supple. Small scratches and abrasions are simply memories from your journeys and adventures. Leather is most typically used in footwear which from time to time comes into contact with peat or sea water. Especially if this happens, you should rinse the shoes with fresh water immediately after the trip. Peat and sea water are the worst for destroying the stitching that keeps your shoes in one piece.

Use a damp, lint-free cloth to wipe your leather shoes from dirt and mud. If necessary, use a soft brush.

Leather needs nutrients. Impregnate leather with wax or spray for that purpose.

Nubuck leather footwear

Nubuck is a natural product; however it is more porous than full-grain leather. Nubuck leather is top-grain leather which has been buffed. Nubuck leather requires more zealous spray impregnation than unbuffed full-grain leather. Wax darkens nubuck leather.

Rubber boots

Rubber conditioner cares for your rubber boots. It restores rubber’s original shine and preserves its elasticity. Wash your boots from time to time with lukewarm, soapy water and a sponge. Avoid using coarse brushes and solvent-based detergents. Do not use solvents. Dry the boots preferably at room temperature, never in a drying cabinet or boiler room.

Tents

Tent fabric

Mould is the tent’s worst enemy. The best way to protect your tent from mould is to let it dry thoroughly after each trip. Hang both the inner and outer tent as loosely as possible in room temperature. Check to see if moisture forms puddles in certain parts: these parts should be dried regularly. A tent will typically dry in a couple of days, but a drying time of a week is not excessive either - you don’t want your holiday home going mouldy, do you!

Poles

Poles will normally stay clean even on the roughest trips. If storm winds or an accident (e.g. falling over the tent) cause the poles to bend or crack, assess the situation: a bent pole will normally work just fine. A cracked pole, however, must be replaced. Ask our customer service team to help you replace your broken pole.

Pegs

Pegs should be cleaned from sand and mud after each trip - a dish brush is a good tool for this. While doing that, check for any bent pegs. If the soil is hard, you can even hit the pegs with a stone, but stepping on one will almost invariably bend it into a curve. A metal peg can usually be bent back into its original shape - you should do this before embarking on your next trip.

Scandinavian Outdoor

Scandinavian Outdoor is a Finnish retail and online store chain. Scandinavian Outdoor continues the tradition of Partiovaruste - the Finnish company was founded in 1970. We changed our name to Scandinavian Outdoor Oy in May 2014. The company is entirely Finnish-owned.

Our journey started over 40 years ago with the sale of scout badges. Today our team serves our customers with a comprehensive selection of outdoor clothing and equipment, not forgetting scouting items! In addition to our brick & mortar shops we own the Scandinavian Outdoor and Haglöfs Brand Outlet online stores.

Scandinavian Outdoor Oy

Lukkosepänkatu 7
20320, Turku.
Finland
Tel. +358 10 3970 591

Business ID: 2066059-1
VAT number: FI20660591

Scandinavian Outdoor – History

“From a boy scouts’ shell company into a leading expert in the domestic markets”

From a boy scouts’ shell company into a leading expert in the domestic markets

In 1967, a scout kiosk was opened in Turku, Finland

  • Local scouts opened the kiosk, which sold scout badges and outfits. This is the beginning of our story, although the company was not founded in 1967.

In 1970, the company is founded (current Scandinavian Outdoor)

  • An open company was founded by local boy and girl scout districts, which was named Partiovaruste. The goal of the company was to “sell equipment for scouting and activities closely related”. At the time, sales were performed by the staff of the district office at the premises of the Martinkatu office in Turku.

1977 The first shop – The beginning of the Outdoor professionals

  • The sales of scouting equipment continued to be strong, and the first full-time salespeople were hired to the store in Turku. In addition to scouting equipment, the staff’s own camping equipment was for sale. Even then, knowledgeable salespersons were an important part of our development story.

1985 The first camping specialty store was opened

  • The former store moved into larger premises.
  • The selection of camping equipment and clothing was expanded considerably.
  • The selection included several top brands of outdoor activity, such as Fjällräven, which is one of our cooperation partners even today!
  • The activities in this store continued until 2016, when the store moved to a new address.

1992–1995 Establishment of a ski school and expanding it outside the boundaries of the home city

  • 1992 The first store outside the home city is opened in the neighbouring municipality Salo.
  • 1994 The first ski school is founded at the local ski resort. The ski school teaches downhill skiing even today!

1999 The first online store

  • The first online store of Partiovaruste (present Scandinavian Outdoor) was opened at www.ulkoilkauppa.com.

2003 The first sizable store

  • An outdoor and camping specialist store of over 500 square metres was opened in Raisio.
  • At the same year, sales exceeded 3 million euros.

2007 The beginning of the conquest of the international outdoor section

  • A new online store www.scandinavianoutdoor.com was opened, which was targeted at the international market.
  • The strengths of the company were still high quality and a wide selection of products, knowledgeable service and a reasonable price level.

2009–2013 Acquisitions and mergers: a driving force for growth

  • During a four-year period, 5 new physical stores were opened in Finland.
  • The online store grows strongly in Finland and internationally.

2014 The company introduces its current name – Scandinavian Outdoor

  • Partiovaruste Oy changes its name to Scandinavian Outdoor Oy.
  • In 2014, approx. 1.2 million unique visitors visited the online store, and packages were delivered to more than 50 countries.

2014–2016 Strong growth in the online store

  • 2 new stores were opened in the Stockmann department stores of Turku and Tampere.
  • In 2016, approx. 4.5 million unique visitors visited the online store.

2017 Scandinavian Outdoor – Growth company and outdoor expert

  • An investor from Turku buys 80% of the stocks of Scandinavian Outdoor Oy from Lounais-Suomen Partiolaissäätiö foundation, and the foundation continues its work in the company with its 20% share.
  • The scouts are still involved in the company with their substantial share, and they are a part of the company’s history and future.
  • Therefore, Scandinavian Outdoor is a 100% Finnish company.
  • Scandinavian Outdoor has 7 brick-and-mortar stores in Finland. The online store www.scandinavianoutdoor.com serves the outdoor people of the whole world with its extensive expertise. In addition, our beloved neighbours of Sweden are served by the Swedish language online store www.scandinavianoutdoor.se.
  • Our turnover for the last fiscal year was 18 million euros, and the growth has remained steady in 2017.
  • The future goal of Scandinavian Outdoor is to expand its business and continue its strong role as an expert in Finnish outdoor life, by providing high quality outdoor and camping clothing and equipment through first class customer service to the outdoor people of Finland and the whole world!

For us, life is #LifeOutdoors

Legal Notes

Terms of Use

Scandinavian Outdoor provides the right to browse and download material on this website only for personal and non-commercial use. The material on this website cannot be edited or copied for public use in any way, or displayed, presented or distributed in public, or used for other public or commercial purposes without the prior written consent of Scandinavian Outdoor.

Copyright

We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Safety

We do not share information about you with any third party for their independent use without your express permission. However, we may disclose your personal information without your permission when we are legally required to do by, for example, a court order, for the purposes of prevention of fraud or other crime in order to establish, exercise and defend out legal rights.

We do not sell, rent or loan information about you to anyone.

You have a right to access the personal data that is held about you.

If you wish to request a copy of any information that is held about you or ask us to make any changes necessary to ensure that it is accurate and kept up-to-date, please write to sales@scandinavianoutdoor.com

Your data is safe us! Enjoy safe online shopping with our secured (https) connections. No credit card data is relayed to other parties.

Cookies

To offer the best shopping experience Scandinavian Outdoor uses cookies. Use of cookies in Scandinavian Outdoor: Scandinavian Outdoor search, shopping cart, recommended products etc. can use cookies. Without the use of cookies we can’t guarantee full operation or personalized shopping.

Liability

Despite careful monitoring, we do not assume any liability for the content of external links. Responsibility for the content of any links lies exclusively with the operators of the websites in question.

Scandinavian Outdoor reserve the right to change prices and technical specifications and will not be held responsible for text or printing errors. Due to technical limitations, product colors may differ slightly from the originals.

This website is owned and operated by:
Scandinavian Outdoor Oy

Register files

Personal Data Act (523/99) Sections 10 and 24
Date of issue 04.09.2007

Register controller

The customer register controller is Scandinavian Outdoor Oy, Lukkosepänkatu 7, 20320, Turku, Finland. Tel. +358 10 3970 591. Business-ID: FI20660591

Person in charge of the register

Ari Linkolehto, Tel. +358 10 3970 501

Name of the register

Scandinavian Outdoor customer register

Purpose of processing personal data / use of register

The data contained in the customer register is used for communication with the customer, such as processing orders, invoicing, customer care and communications related to our relationship with our customer. Registered users may be sent targeted marketing messages related to new items, offers and news.

Content of the register

The register contains basic information about data subjects (name, date of birth, address, telephone, email) as well as data subjects’ purchase history.

Regular sources of information

The customer register stores the data which customers enter in the registration form upon registration or when placing an order. The register also stores the data which users themselves save after their registration has been approved.

Regular disclosure of data and transfers of data outside EU or the European Economic Area

Data is not disclosed to anyone or transferred outside of the EU or the European Economic Area.

Data protection principles of the register

Customer register data is stored in a system which requires a user name and password. Moreover, the system is protected by firewalls and other technical means. The data contained in the register system can only be accessed and used by certain authorised register controller's employees. All data contained in the register is kept in locked and guarded premises.

Data subject's right to prevent data processing

The data subject has the right to prevent the register controller from processing personal data for the purposes of direct advertising, other direct marketing, market research and opinion polls. The prevention must be made in writing.

Data subject’s right of access

Data subjects have the right to access the data about them contained in the register and obtain copies of the data. Access requests must be made in writing.

Rectification of data

The Register controller will rectify, remove or complete on its own initiative or at the request of the data subject any personal data in the register which, for the purposes of data processing, is erroneous, unnecessary, incomplete, or outdated. The data subject must contact the person in charge of the register to rectify the data.

Our Promise

Scandinavian Outdoor logo

We at Scandinavian Outdoor promise to provide you and everyone who enjoys outdoor life
a responsible selection of outdoor clothing and equipment, tested and selected by our experts.

Our competent staff will help you choose the right outdoor clothing and equipment.

For us, Outdoor is wellness,
the feeling of being outdoors and doing something you really love.

For us, Outdoor is life outdoors.
It’s the fresh air, exercise and experiences.

It’s about returning to our roots,
under the boundless sky.

For us, Outdoor is about stepping outside.
Some go Nordic Walking on a path; others go climbing on an ice canyon.

For us, Outdoor is choosing a path.
It’s about travelling, going forwards and experiencing new things.
The common thing is that they’re outdoors, and provide the pleasure found in exercising.

It’s about finding and feeling yourself,
and maintaining your own style at all times.

What will make you take your first step?

SCANDINAVIAN OUTDOOR
Life outdoors since 1970